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About Us

trusted water damage professionals

Here for You

Trusted Water Damage Professionals with a Personal Touch

We’ve been helping homeowners and businesses bounce back from damage for years. As a locally owned, family-operated company, we take pride in delivering honest, hardworking service you can count on.

Our skilled team shows up when you need us most, ready to take on any restoration challenge with dedication, expertise, and a commitment to getting it right.

Certifications

The Restoration Group BBB Business Review
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IICRC Certified Firm Badge trusted water damage professionals trusted water damage professionals

IICRC – WRT

Water Damage Restoration

IICRC Certified Firm Badge trusted water damage professionals trusted water damage professionals

IICRC – ASD

Applied Structural Drying

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IICRC – AMRT

Applied Microbial Remediation

IICRC Certified Firm Badge trusted water damage professionals trusted water damage professionals

IICRC – FSRT

Fire & Smoke Damage Restoration

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IICRC – OCT

Odor Control

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IICRC – CPT

Contents Processing

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IICRC – TCST

Trauma and Crime Scene

IICRC Certified Firm Badge trusted water damage professionals trusted water damage professionals

IICRC – CDS

Commercial Drying Specialist

Real Experience

Built on Dedication and Expertise

Founded in 2017 by long-time industry veterans, our team is built on experience, dedication, and a passion for helping people. Josh Muncy and Tom Payton brought nearly 50 combined years of construction and restoration expertise to form a company that puts people first. From day one, their mission has been clear—provide efficient, compassionate, and reliable restoration services to communities across Delmarva.

What started as a vision to offer better support during tough times has grown into a trusted local business known for its skilled, IICRC-certified trusted water damage professionals. Eight years later, that commitment to quality and care still drives every decision. Whether it’s helping a family return home after a fire or restoring a business after a flood, the focus remains the same—restoring not just properties but peace of mind.

Meet the TRG Team

The Restoration Group in Milford, DE is locally owned and led by partners who treat clients like family. Our technicians don’t just secure properties—they build lasting relationships. Through ongoing training and advanced tools, we’re here to ease the burden when disaster strikes.

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Rob Kutz

Mitigation Technician

Ryan Fletcher

Business Development Representative

Ryan has 3 years of experience in the restoration industry, as well as 15 years of experience on the fire side of things. His greatest…
Team member Cassidy

Cassidy Tanner

Project Manager

Meet Cassidy, a dedicated professional with over 12 years of experience in the environmental and hazardous waste industry! A proud husband and dad to three…
Team member Jeff

Jeff Yermal

Project Manager

Jeff Yermal is a Delaware native with over 15 years of experience in the construction industry. Known for his strong work ethic and commitment to…
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Peter Rusta

Project Manager

Brett Cracco

Project Manager

Brett and his wife are Middletown, DE natives who, after spending some time traveling and living in St. John (USVI), returned home to raise their…
TRG Team Member Photo

Josh Miller

Project Manager Coordinator

Josh joined TRG in 2023 as a reconstruction project manager. He is a Delaware native and has worked in various capacities in both the public…
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Michelle Cloughley

Mitigation Technician

Michelle has worked in the restoration business for 9 years. She loves learning something new every day. She also enjoys volunteering and spending her free…

Alex Fuentes

Mitigation Technician

Alex comes to TRG with over 10 years of hands-on experience in disaster recovery. He has led teams through fire, water, and storm damage projects…

Ed Firth

Mitigation Manager

Ed has 22 years experience in the industry and carries many IICRC certifications. This industry is his passion. It takes a special kind of person…
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Cris Ramirez

Mitigation Technician

TRG Team Member Photo

Josh Muncy

Co-Founder and Owner

Josh is an entrepreneur, devoted father, and avid sportsman. He enjoys bowhunting and is passionate about wildlife conservation. He lives in Milford with his wife…

Travor Payton

Mitigation Technician

Travor has 5+ years experience in the mitigation field with IICRC certifications in water mitigation, structural drying, mold remediation, and trauma clean up. He has…

Isaias Ramirez

Mitigation Technician

Isaias recently joined our team but has shown incredible potential and passion for our industry. He is an active listener and always willing to participate…

Doug Bryant

Mitigation Technician

Doug joined TRG in July 2025. As a mitigation tech, he currently specializes in water restoration. When asked his favorite part of his job, he…
TRG Team Member Photo

Luis Hernandez

Mitigation Technician

Luis is a mitigation technician and has been with TRG since 2021. He is a husband and father and currently resides in Sussex County. He…

Tim Craven

Mitigation Manager

Tim has been married to his high school sweetheart, Christie, for 16 years. Although he doesn’t have any kids of his own, he has 6…
TRG Team Member Photo

Ashlee Knaub

Administrative Assistant

Ashlee and her husband live in Dover with their cat and two dogs. Her degree in Interior Design keeps her husband busy with home renovation…
TRG Team Member Photo

Roxanne Murray

Client Coordinator

Roxanne was born and raised in Sussex County. She graduated from Cape Henlopen High School, and also graduated from Delaware Tech with an associate degree…
TRG Team Member Photo

Alexis Vickers

Company Administrator

Alexis and her husband are raising two very energetic boys in Dagsboro. She advocates for neurodivergence and autism in our community, serving on boards and…

Scott Reynolds

General Manager

Scott is married with four children and one grandchild. His favorite pastimes include playing with his granddaughter and deer hunting. He is passionate about supporting…
TRG Team Member Photo

Thomas Payton

Co-Owner and Founder

Tom has been married to his high school sweetheart, Tanja, for over 35 years. His son and daughter-in-law blessed them with three grandkids they enjoy…

Our Core Values

We understand that disaster recovery is emotional. We respond with compassion, discretion, and respect. By listening closely, we craft personalized solutions for your unique needs.

Going the Extra Mile

Customer Care You Can Count On

We’re committed to more than just restoration—we’re dedicated to building trust and delivering reliable, honest service every time. You deserve clear communication, prompt responses, and a team that truly cares about your experience.

  • Always Available: Count on us 24/7 for quick, reliable emergency support.
  • Prompt Communication: We return calls and emails quickly, keeping you informed every step of the way.
  • Respectful Service: Our team treats your property with care and professionalism.
  • Transparent Process: You’ll know what to expect, with clear explanations throughout your project.
  • Quality You Can Trust: We get the job done right the first time, giving you confidence in the results.

You can trust us to be there when you need us most, always putting your needs first with dependable, respectful service from our trusted water damage professionals.

trusted water damage professionals

Skilled and Experienced

Comprehensive Restoration for Every Situation

With decades of experience and a commitment to quality, we offer a full range of restoration services to meet your needs. Whether you’re dealing with water damage, fire and smoke issues, mold concerns, or storm-related problems, our skilled technicians are equipped to handle it all. From initial assessment to final cleanup and repair, we ensure your property is restored with care and precision.

Our expertise extends beyond residential projects—we also offer commercial restoration, biohazard cleanup, crawl space solutions, and comprehensive reconstruction services. Our IICRC-certified team uses the latest techniques and equipment to deliver reliable, lasting results. No matter the situation, you can count on us to restore your property efficiently and professionally. We’re here to make the process as smooth as possible so you can move forward with confidence.

Disasters are Temporary; Relationships are Lasting

Helping Our Neighbors Recover and Rebuild

Being locally owned means more than just working in the community—it means being part of it. We take pride in serving the Delmarva region, with trusted water damage professionals helping neighbors recover from damage and restore their properties.

We understand the unique challenges that come with the area’s weather, from coastal flooding to seasonal storms. Our commitment to the community goes beyond restoration; we’re here to support and protect the places we all call home.

Frequently Asked Questions

We’re available 24/7 and aim to respond as quickly as possible. Once you call, our team will arrive promptly to assess the situation and start the restoration process.

Yes, we work directly with your insurance company to make the process easier for you. Our team provides detailed documentation and assists with claim filing to help ensure a smooth experience.

We restore properties affected by water, fire, mold, storms, biohazard incidents, and more. Whether residential or commercial, we have the expertise to address a wide range of restoration needs.

Yes, our team members are IICRC-certified, trained, and experienced in restoration practices. You can trust that your property is being handled by trusted water damage professionals.

Common signs include musty odors, visible growth, or health symptoms like allergies. If you suspect mold, it’s best to have an inspection to identify the source and assess the situation.

Yes, we partnered with Wisetack to offer our customers flexible financing, so you can pay over time rather than all at once. The application takes about a minute to complete, and checking your options does not impact your credit score.

  • Finance projects up to $25,000*
  • Terms from 3 to 60 months*
  • APR from 0% to 35.9%*
  • No hidden fees or compounding interest

Prequalify today with no impact to your credit and contact us to learn about financing your next project!
To learn more about Wisetack, visit https://www.wisetack.com/faqs.

*All financing is subject to credit approval. Your terms may vary. Payment options through Wisetack are provided by our lending partners. For example, a $1,200 purchase could cost $104.89 a month for 12 months, based on an 8.9% APR, or $400 a month for 3 months, based on a 0% APR. Offers range from 0-35.9% APR based on creditworthiness. State interest rate caps may apply. No other financing charges or participation fees. See additional terms at https://www.wisetack.com/faqs.

Fast and Reliable Service in Wilmington

When damage hits, we respond. Call today to get prompt restoration support from local experts you can count on.